Client satisfaction survey
Cronulla Veterinary Clinic
41 The Kingsway
Cronulla, NSW, 2230, AU
02 9527 2604
cronullavetclinic@gmail.com
CLIENT SATISFACTION
VISIT TO OUR PRACTICE
How long have you been bringing your pet to our practice?
First time
Less than 1 year
Less than 2 years
Over two years
Other
Other
What are the top 3 attributes that are important to you when choosing a vet practice?
Convenient location and parking
Hours of operation
On-time appointments
Friendly, caring and knowledgeable team
A veterinarian who explains the problem and treatment clearly
Range of services
Word of mouth
Other
Other
MAKING YOUR APPOINTMENT
When scheduling the appointment I...
Was put on hold
Got an appointment that suited my schedule
Got a confirmation reminder
Got a busy signal
Went online
Other
Other
FRONT DESK TEAM
The front desk team
Greeted me and my pet by name
Were welcoming and courteous
Were helpful and caring
Were knowledgeable about the practice services and policies
Were able ot answer my questions
Other
Other
NURSE AND TECHNICIAN TEAM
The nurse and technician team were
Friendly and caring
Knowledgeable
Able to answer my questions
Kind and gentle to my pet
Other
Other
VET TEAM
The veterinarian
Was caring and polite
Listened to my concerns and questions
Explained things clearly and completely
Answered all my questions
Other
Other
OVERALL EXPERIENCE
How likely are you to refer this practice to someone?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Please describe what aspects of your visit were done well?
Please describe what aspects of your visit could be improved?
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